Step Counting Issues

ActivityTracker is keeping track of steps taken by running an energy-efficient service in the background. However some Android devices will close this service in order to "save battery life" which will cause ActivityTracker to lose steps. In order to prevent that you need to give ActivityTracker enough permissions so that your device does not stop the service.

On Android 10 and newer ActivityTracker needs the "Physical activity" permission:

  1. Open device settings
  2. Go to "Apps" or "Applications"
  3. Tap on "ActivityTracker"
  4. Tap on "Permissions"
  5. Tap on "Physical activity" and select "Allow"

Here is a list with the settings you need to make for the most popular device makers:

With OneUI (newer)

  1. Open the phone's Settings
  2. Tap on "Apps" or "Applications"
  3. Tap on the three-dot menu (top right corner)
  4. Tap on "Special Access"
  5. Tap on "Optimize Battery usage"
  6. Tap on "ActivityTracker" and disable this option

With Samsung Experience (older)

  1. Open the phone's Settings
  2. Go to: Device Maintenance > Battery > Unmonitored apps > Add app > Check "ActivityTracker" > Done.

  1. Phone Settings > Apps > Click on Settings icon > Special Access > Ignore battery optimisation > Select "All apps" > Tap "ActivityTracker" > Select "Allow"
  2. Phone Manager > Battery icon > Launch > Tap "ActivityTracker" > Turn on all 3 features (Auto-Launch, Secondary Launch, Run in Background)
  3. Android Settings > Apps & notifications > Notifications Management > ActivityTracker > Enable "Allow Notifications"

In the device Settings go to:

  1. Battery & performance > Choose apps > Find "ActivityTracker" > No restrictions
  2. Permissions > Autostart > Find "ActivityTracker" and turn the button on

In the device Settings go to:
Battery & power saving > Battery saver > Click "Restrict apps in background" > Find ActivityTracker > Set it to "No Restrictions"

In the device Settings go to:

Newer devices:

  1. Tap "Battery"
  2. Tap on the menu in the top right corner
  3. Tap "Battery optimization"
  4. Tap "Not optimized"
  5. Tap "All Apps"
  6. Find "ActivityTracker" on this list and tap on "Don’t Optimize".
  7. Go back to your phone settings*
  8. Select "Battery"*
  9. Turn Battery Saver Mode off

Older devices:

  1. Battery > Stamina Mode > Find ActivityTracker > Turn off "Stamina Mode" for ActivityTracker
  2. Battery > Click the ⋮ sign on the upper right corner > Battery Optimization > Click the drop-down arrow and choose “All Apps” > Find ActivityTracker > Set it to "Don't Optimize" > Done

In the device Settings go to:

Newer devices:

  1. Tap on "Apps & notifications"
  2. Tap on "Advanced"
  3. Tap on "Special app access"
  4. Tap on "Battery optimization"
  5. Tap on "ActivityTracker" and disable this option

Older devices:
Battery > Click the three dots on the upper right corner > Battery Optimization > Click the drop-down arrow and choose “All apps” > Find ActivityTracker -> Choose "Don't Optimize"

In the device Settings go to:
Battery > Battery Optimization (top right corner) > Apps > Tap "ActivityTracker".

In the device Settings go to:
Battery > Power saving mode > Battery optimization > Choose "ActivityTracker" > Don't optimize > Save

In the device Settings:

  1. Tap on "Battery"
  2. Tap on "Battery optimization"
  3. Switch to the "All apps list" (top menu)
  4. Tap on "ActivityTracker" and choose "Don’t optimize"
  5. Go back to your smartphone Settings
  6. Select "Apps & notifications"
  7. Tap on "See all apps"
  8. Tap on the "ActivityTracker" app
  9. Then "Permissions"
  10. Toggle "on" for Location access

In the device Settings go to:
Apps > ActivityTracker > Notifications > Check 'Enable as priority'

In the device Settings:

  1. Tap on "Battery"
  2. Go to Security Centre
  3. Tap Privacy Permissions
  4. Tap Start up Manager
  5. Allow "ActivityTracker" to run in the background
  6. Go back to device Settings
  7. Tap on Battery
  8. Tap on the "ActivityTracker" app
  9. Switch off Freeze in Background and Automatically Optimize When an Abnormality is Detected

If your question has not been answered above, you can contact us from within the app. Go to ActivityTracker's main menu and select Contact Us. Please keep the information automatically added (app version, Android version) since this will greatly help us help you.

We look forward to hearing your feedback!